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Return and Refund Policy

Return and Refund Policy

Thanks for shopping at Tree Machine Records. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 15 calendar days to return an item from the date you received it, only if it was broken prior to shipping.

If it is clear that the product was damaged in the mail, please contact the respective postal service.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item back to the store, and we will pay for the return shipping back to you.


Contact Us

If you have any questions on how to return your item to us, contact us.